I had tickets to a show and when there was a sudde...

I had tickets to a show and when there was a sudden death in the family I called to try and change them, and the ticketing office refused. I can understand that the theater gets lots of requests, but I don't understand when they don't make exceptions for CERTAIN things. I attend the theater a lot, but will not be going back there any time soon. I have season tickets at the Pantages and they are much more accommodating for any request I have ever had.