If I could leave zero stars, I would. While the ap...

If I could leave zero stars, I would. While the apartment itself was adequate, the organization is so poorly managed that our experience was largely negative. If you need anything -- no matter what it is -- it will be a problem. Jerod, who was our main point of contact, is rude, condescending, ill-informed, childishly manipulative, and clearly overwhelmed.

I'll provide several examples from our experience below:

1. When our heater broke in mid-winter (March 28), they said we would need to wait to have it fixed. Jerod wrote, "I need to have Kelly heating out to look it over. That's where I run into big charges after hours." We had a 3-month old infant at the time and we had to sleep on the floor in front of our spot heater. When I pushed back and expressed that this was an emergency, Jerod said, "You insist on being treated differently than ever other tenant."

2. We called maintenance because the light switch in our kitchen was broken and they invoiced us for a light bulb (a petty $2).

3. Our food disposal broke and they said it would be a charge to have it fixed. I fixed it myself.

4. They did not honor the 24-hour notice policy for apartment showings. Once, knocking and immediately entering to do "maintenance" while my wife was still trying to get out of bed.

5. The neighbors directly above our place were often partying and violating week night sound curfew, after-hours. After I knocked on their door and reminded them that our infant-baby was sleeping they would usually politely apologize and quiet down some. However, on a couple of occasions these parties would get so rowdy that the police had to be contacted. When we informed Jerod that we could sometimes smell drugs at these parties (in a smoke-free building), he did nothing. Later he actually said that these neighbors complained about us and contended that we were the noise-makers! Must have been the nursery rhymes.

6. We learned that if you purchase a home using a Watts realtor, they would work with you on the timing of your lease. Well, we tried this. However, soon after being assigned a realtor, she (Megan Theis -- who is ironically one of the few to have given Watts a 5-star review on here) switched roles while we were mid-search and our account was not communicated to anyone else internally, leaving us back at square one. We ended up buying a home with Susan Eaton of Skogman (I highly recommend!).

7. Watts seemed to have difficulty keeping track of its finances. For instance, they apparently didn't have a CRM or "didn't remember" the balances that they owed to us in because of overpayment, or offsets or security deposit refund. When we pushed back on them to repay the amount they owed, Jerod would become personally agitated. He wrote, "I m going to send you the difference in the deposit personally just to put this behind us." It was strange to see someone get so worked up over a few hundred dollars that they did indeed owe us.

8. They asked us to surrender our keys 12 days before our lease ended.

I could go on, but I'll leave it there. As you can see, each time we expressed an issue (no matter how small or seemingly inconsequential to a multi-million dollar organization) we were met with resistance and unwillingness to provide basic customer service and professionalism. Instead, Jerod said that we wanted 'special treatment' and that we were 'different'. While many companies would interpret a bad experience as an opportunity to showcase its customer service, Watts -- specifically Jerod -- seemingly took it as a personal attack and would become excited, defensive, and insulting. Overall, we have a very bad taste in our mouths regarding Watts Group and intend to be vocal about sharing our negative experience there.

I wish that someone would have dissuaded me before I made the terrible mistake of renting with Watts Group. So, I hope this review will help you make your decision regarding which housing provider you entrust with the safekeeping of your family.