I must say for someone like me, who never leaves r...

I must say for someone like me, who never leaves reviews, that Northwood Ravin/Village at Commonwealth has easily been the worst professional experience of my adult life. The amenities they flaunt on their marketing materials don't reveal how many times they're down or inoperable with no reasoning from the leasing office or maintenance. They also don't tell you when you sign your lease that maintenance staff will show up in your apartment UNNANOUNCED when there is not an emergency. And as far as claiming to be luxury apartments, I can send videos of how many spots in my floor squeak/move so horribly that I'm legitimately worried about the integrity of the floor and keeping me from falling into the first floor.

Also, they tell you that you always have support from corporate and can email them anytime at NWRcares, but they don't tell you that they will simply ignore your email if you need help. Then, if you work to reach someone at corporate, you'll be greeted by people like Jonathan Castro (Director of Resident Services) that refuse to answer simple questions and will instead make what should be a simple issue into a complete fiasco while quoting things from the lease that aren't actually in the lease.

Simply put, if you value your sanity, time and money, keep looking as there are so many other better staffed and actual luxury apartments in the area that deserve your hard-earned money, not this group of people who will simply ignore your requests and make your life a living hell while trying to sort out the simplest of issues.