The customer service at Heartland Bank (NE) is ave...

The customer service at Heartland Bank (NE) is average. The staff is polite and helpful, but not very knowledgeable. I had to go through multiple representatives to get my issue resolved, which was frustrating. However, once the issue was resolved, I didn't have any further problems with the bank. Overall, I would rate my experience with Heartland Bank (NE) as average.