Very poor service. The appointment was for 10.30 t...

Very poor service. The appointment was for 10.30 turned up at 10.05, when I was not ready. My farther has dementia and his carer dose not arrive until 10.30. I was in the shower. So asked for him to wait. It would have taken me 10 mins to get changed, but he just left. I call him but he wouldn't answer. I called the office and was told that she would find out and call back. No call back. I went to the office and was told he would he would call me, this was said in a very sharp manner. So I said that they could forget it. I Will take my trade elsewhere.