Beautiful place, awful customer service. It's sad ...

Beautiful place, awful customer service. It's sad because aesthetically this place was in my top 3 for wedding venue. Getting answers is like pulling teeth. You send emails with questions and get copy paste "thanks for your email" responses and no answers. I went to see it, gorgeous and I was so excited. However my follow up questions fell on deaf ears. I requested a tasting sent my interests of food items with multiple questions pertaining to the tasting and others that I needed answers to to help me decide if I was ready to move forward. I was having a 500 dollar tasting, I think I should have some questions before locking that it. I got no answers just a bill for the tasting and a date. I had to send another email specifically asking for the questions to be addressed. My fiance popped in today (yes unscheduled) to see if anyone could show him since he was not present initially. He knew how excited I was over the place but was hesitant given the email exchanges with Ruth. Instead of saying no one was available the woman rudely said we'll see if someone could show you while barely looking up from her computer. She then sent him to the restaurant to wait, where he did for 40 mins. He went back to ask for follow up and was told no one will come show him. Not sure how long she planned on waiting before letting him know that. Not showing him without an appointment is fine but there is a way to handle your customers. Especially those coming to spend 10-20 grand. It's clear why the previous reviews are what they are. I'll be posting this to yelp as well. Pretty, but move on to somewhere you have peace of mind for your big day.