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Hello, I've been trying to solve a simple file pro...

Hello, I've been trying to solve a simple file problem for several months, but impossible to have anyone on the phone. paying! Exchanges by email on the carsat site are unsuccessful and the site regularly bug. It is impossible to make an appointment! I asked by email to receive my file by mail three weeks ago, I receive an email telling me that it was done, but I still haven't received anything! I would have liked to move around having someone opposite and not an impersonal site that bug and I think my problem would be solved in a few seconds. Thank you
cordially

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