James Didier Review of Hilton Athens
The bad: We were in the excutive suite. We heard t...
The bad: We were in the excutive suite. We heard the ongoing music of the Galaxy Bar late at night in our room as we are trying to sleep. Taxis in Athens Greece our notorious for ripping off tourists, especially Americans, and to have the hotel use their taxi service costs extra 5 Euros. Other good hotels charge half this. You epect to eat at the resturants in this Hilton expect to pay 7 Euos for a soft drink. Hotel makes you sign a wavier that you will pay 12 Euors when you borrow an umbrella and not return it. No other hotel has this policy and just let us borrow one. It takes a long time to get service at the front desk. Our card did not work at first in the elevator to access the executive suite. Seems this place is a rip-off and farther away from the attractions. You probably want a hotel closer to the attractions to avoid using taxi drivers that scam tourists or end up paying 5 Euros extra to use the hotel's taxi service.
The was the worest Hilton we stayed at due to service, even compared to other Hiltons. We just tried to order a pizza and this is the only hotel that asked me to wait downstairs for delivery. Only after complaining, did they agree to have the doorman call me when they arive. I asked about who deliveres and they gave men the number to Pizza Hut because they don't know anywhere else! They could not even research other places that deliver to help us out. All the other hotels did this why not the Hilton which is the most expensive one? The answer is that they don't care.
King George Hotel is cheaper, friendly staff that cares about their guests, and cheaper. Yes, compared to other hotels it seems that serivce and willingness to help the guest is bad. We are Diamond Status and on our Honeymoon. Please don't waist your points on this Hilton.
The good: They upgraded us to the executive suite and allowed to go to the Galaxy Bar when we forgot to make a reservation. Honestly we were going to walk away at first because they wanted my pregnant wife to sit on a stool at the bar. I was not having that at all! They did find a cancellation and allowed us to sit at a table after our protest. Some roomw and the Galaxy Bar have a nice view of the Acropolis.
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