X O

Review of Toyota Direct

Staff customer service is pretty good. On the othe...

Staff customer service is pretty good. On the other hand, I've been coming here for all of my servicing, and the customer waiting room is seriously going downhill. The Wifi is bad, the trash cans don't open, the countertop is unkempt, and the self checkout can't scan a Starbucks bottle. I ended up getting a complimentary hot coffee, but two out of the three coffee dispensers were empty at 3pm, whereas the service department is open until 5pm. The complimentary bagels were all gone as well. Some of this wouldn't be that much of a problem if they didn't regularly underestimate service time (and I'm scheduled ahead of time). It's pretty common for the service department to give an ETA of an hour and then go over by 45 minutes. So yeah, buying the car originally was a breeze, but subsequent visits can be a downer sometimes. I do appreciate the free car wash with my service, though. Oh wait, they didn't do that last time, either (even though it was mentioned).