I've been a loyal customer at Tecmel for years, an...

I've been a loyal customer at Tecmel for years, and I have to say, their products are usually good. However, I recently had a bad experience with a faulty item. I reached out to their customer service, and they quickly resolved the issue by sending me a replacement. While I appreciate their responsiveness, I expect better quality control from a company like Tecmel. Overall, my experience was average.