Moya Rosado

Review of Philadelphia Family Court

I have been trying to call Family Court for days a...

I have been trying to call Family Court for days and the phone rings nonstop. This is very unprofessional to have a customer service number and no one to pickup the call. I worked in customer service and we had a strict adherence to answering incoming calls and not keeping customers waiting or on hold. It is sad that we cannot get a live person on line, instead we just a dead end ringing number. I do not understand why Family Court do not have a dedicated customer service number to assist people with their questions or complaints. Some of us work and taking a day off is not pleas-able depending on our careers and hours. All I want is to get someone from Family Court to pick up the call and answer my questions. I have called early in the morning, in the afternoon, and even an hour or half to closing and no answer. Poor Customer Service when in it comes to calling Family Court. HELLO...IS THERE AN ACTUAL NUMBER WE CAN CALL AND GET A PERSON ON THE LINE???JUST SAYING.