Writing a review of the Louis Jacob hotel is a com...

Writing a review of the Louis Jacob hotel is a complicated. On a superficial level, it's an attractive boutique hotel on the Elbe river with an attentive staff. But after staying there 3 days I came away with a feeling of disappointment and anyone considering a visit may want to read on.
The first surprise is the layout. The hotel is divided by a busy street with several curves in it. This means, to get to your room, you have to make a dangerous crossing or take a long series of elevators/tunnels to get there. This passage was a novelty the first time, but a pain by the 10th-- especially with luggage.
Next although the room was nice, it was not air conditioned. When we slept with the windows opened, we woke up with many bug bites (mosquitoes?) In fairness, they did provide fans when told of the situation. Also, be aware the wifi network is barely adequate: very slow and disconnects frequently (on a 15 minute telephone call I was disconnected 4 times). This is something you don't expect for $500/night and that we didn't experience elsewhere.
Finally, one evening we had dinner in the smaller of the 2 restaurants at Louis Jacob. We consulted with the server about the menu and then ordered a few choices from their prix fixe offers. When the bill came, it was quite a bit higher than what had been explained to us and we asked the server what accounted for the difference. She told us we misunderstood the prix fixe pricing and basically that would be the end of the discussion. Well, Louis Jacobs has a reputation of being expensive and that is certainly their right, but this was very different from the price quoted prior to our order and why we made our dinner selections in the first place. So with that we paid the full amount plus a tip and went to speak to a manager at reception. The person on duty was concerned and was, in fact, already speaking to the server. I was told the manager was not available, but that I would be contacted the next day.
I'm still waiting...