This review is based on what I actually experience...

This review is based on what I actually experienced. I went to Gaucho and stood in front where the information desk (usually where the waiter/waitress will ask and usher you in) for 5 minutes and nobody was around. The kitchen door was open so I peaked and saw that there are people inside and obviously cooking. So we stood there and waited. We saw a lady, seems like she was from the toilet and she is a guest dining in. I did peak again thinking that maybe the waiter or waitress is just inside the kitchen, but no one came. Then we decided to leave as we are waiting for 5 minutes and nobody is around. There was not even a sign saying that the person in charge will be coming back or what, just nothing. Then as we are entering the elevator to leave, a guy came, he apologized and said he is sorry, but we never ended up dining in because I felt like this should not have been the case in a very expensive restaurant like this. I guess Gaucho needs to improve their customer service.

I cannot review the food as I never tried dining. It was a waste of time going there. Maybe you should visit this restaurant on a day like Friday to make sure that someone is around to cater you and lead you to a table where you can sit and dine properly.