I can't even call to ask for information because i...

I can't even call to ask for information because it seems to bother them. I called to find out about the Pre-K program for my child and the lady who answered me her name was Pat I think, she sounded very rude and unprofessional. I believe that as a parent I have the right to ask for information about a service that all East Meadow residents are paying for. Please It would be very helpful if you train your staff to be more professional manner. Thank you !