RANDY RENAULT

Review of Destination Gander

hello i was informed that the extra charges that w...

hello i was informed that the extra charges that were added to our visa was due to the fact that our room smelled of cigarette smoke, after i spoke with the management and explained that we were no smokers , and the suite that was beside ours were smoking all hrs of the day and late at night while our dogs in the room we wanted to keep the window open for fresh cool air, the stench of ashtray was noticeable due to the neighbours ashtray sitting beside his door with butts overflowing and a mix of rainwater ewwwww , anyhow we had a great stay and will return to enjoy another few nights , our visa card was NOT REINSTATED THE EXTRA CHARGES AS I WAS FOOLED INTO THINKING THAT TANYA WAS GOING TO CORRECT THE ERROR :((( WE ARE NOW WAITING FOR THE CHANCE TO SPEAK WITH THE HEAD OFFICE REGARDING THIS ISSUE , IT WRONG TO CONTACT US MONTH AFTER VISIT REGARDING THE ABSOLUTE INCORRECT ASSUMPTION THAT WE HAD SMOKED IN A ROOM AND CAUSED THE ROOM TO BE SHUT DOWN FOR CLEANING BECAUSE OF CIGGARETE SMOKE ODOR ? THE HOTEL HAS BEEN RENOVATING FOR MONTHS AND ANY EXTRA CASH MAY HELP WITH THEIR BUDGET WE ARE VERY DISSAPOINTED THAT THE STAFF HADNT REMOVED THE EXTRA 200.00 CHARGE AFTER THEY SAID THAT THEY WOULD MONTHS AGO . DID ANY ONE ELSE GET EXTRA CHARGES REGARDING FALSE SMOKE ODOR IN ROOM , WE WILL BE CONTACTING THE COMFORT INN MAIN HEADQUATERS IF THIS ISNT DEALT WITH IN A PROPER MANNER AS WE WERE TOLD IT WOULD BE , BEWARE WATCH UR CREDIT CARD BILLS AFTER STAYING HERE