As a green card holder didn't expect the visa proc...

As a green card holder didn't expect the visa procedure to b complicated , u have to book ur flight ticket , hotel reservation and insurance in order for u to apply , n if u don't get approved say bye to ur money , I decided I will never go anywhere where I need a visa n I booked a flight somewhere else n need my passport, whenever I call to ask how get it back they never answer n when I talk to someone else all she said was I can't help this is not my department, she barely listened to me , I'm so glad I changed my mind abt going there , freaking retarded