We commissioned iFour to design and develop our po...

We commissioned iFour to design and develop our portal. We agreed on a three month project length which was based on a detailed specification that went down to the various elements on the specific pages. They came up with a project plan that would see the project completed within this time frame.

We made it clear in our initial meetings with iFour and in our specification, what kind of design we wanted, however, the their initial designs looked like something that was prepared in haste in a couple of hours and without much bearing on our requirements.

In addition, straight from the get go, iFour were falling late of their targets and ended up skipping wireframing altogether to get back on track.

All during the project, the quality of the work left a lot to be desired and we had to correct certain aspects we thought a designer would be aware of such as homogeneity of design elements, spacing of elements and other basic design aspects.

Seven months into the (three month) project, the company starting being very evasive replying to our requests for progress updates and finally abandoned the project at the end of that month, having barely completed the design phase, let alone the HTML development.

Their justification was that they underestimated the amount of work required, however this is hardly an excuse given the level of specification we provided. Given their shoddy performance, it is hard to believe that there was any serious commitment from their part to the project.

We paid for a substantial part of the project as a deposit, yet they never delivered any of the deliverables associated with the design that was completed. We made a substantial financial loss apart from the time lost trying to work with this company.

Based on our abysmal experience with iFour as well as the financial loss we incurred we discourage anyone from entrusting them with their web design or development requirements.