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Review of Ashley Furniture Industries

This was the worst experience I have ever encounte...

This was the worst experience I have ever encountered. I walked in was greeted by I think his name was Jeremiah he stop to tell me the layout of the store and walked away. I than later met with James Christopher or Christopher James he looked up on the computer at the Ashley Furniture website and kept telling me these are the online prices and I will honor them. I asked him why wouldn t you honor your own advertised prices. He flipped out on me and got loud and aggressive because he didn t know how to explain the prices online are already discounted and I won t discount anymore. I was going to walk away but decided to ask for a manager. They called Ahmed Adam who isn t any better than his sales rep. He is also aggressive but I thought I got somewhere with him but was wrong. I purchase a smaller kitchen table with 4 chairs but Adam only added 2 chairs. Adam also gave me a wrong email address. Delivery date came and I made sure to ask if they had 4 chairs and the drivers said no that it was only 2. I refused the delivery and called several times to speak to Adam with no luck. I spoke to Ashley about three times and she told me she did not recall my situation. Ashley told me that I am not calling you liar but I don t remember. I finally asked for a refund and she s told me she couldn t give me a refund because her system is updating and she isn t trained on the new system. This is a week later of back and forth with these people and their lies and aggressive behaviors of me calling to speak to Adam with no luck and Ashley who I spoke to several times and telling me she did not speak to me or remember my situation. This was a pretty bad experience.