Ken Howes

Review of The Westin Savannah Harbor Res...

My wife and I chose this hotel based on staying at...

My wife and I chose this hotel based on staying at the Ft. Lauderdale Westin during our daughter's wedding. This was not a good choice for sure. This was the first vacation we've had in about 10 years, and it was definitely a disappointment, based on this hotel's level of service. We only stayed for 2 nights, but the hotel's maids never visited our room. Very disappointing. After we came back to our room and saw that it had not been cleaned, we called down to at least to get some coffee replacements, it took 2 calls and over an hour to get what we needed.

I contacted the executive secretary to the general manager to find out what happened and to get some sort of relief, and she politely said she was sorry and would look into it and please give her one day, which was last Friday. We have never received a call since then.

There are many choices where to stay in Savannah, and my wife and I would encourage anyone visiting this area to look beyond this hotel for some good service.