Vikash Raghoenath

Review of Novotel City Center

Hotel with unclear priorities.

Hotel with unclear priorities.

From the outside and inside everything looks like a good hotel for business purposes.
Right across the Deira City centre mall.

Front desk staff looks tired, but they're doing their best to serve.

Concierge, very nice and helpfull.

Housekeeping, can do better.
They overlooked to restock the toilet paper.
They didn't replace the sheets when it was stained after 2 nights.

F&B breakfast staff needs more training in hospitality. A little smile would make such a difference. They way they clean out the plates is like a war is starting.
Found blond hair in scrambled eggs at the buffet. And they didn't replaced the whole tray of scrambled eggs.

Maybe all can be sorted out with more training. Because it doesn't look the staff is unwilling. Perhaps the workload is too much for the staffs capacity.

Not a bad hotel. With all improvements done, it could be a 3 star rating.
Just because the hotel is located at a busy main street. And crossing towards the mall is a bit of a challenge.