It would appear that the response from the owner b...

It would appear that the response from the owner below is purely lip service and is in no way intended to address the problem, as I did as requested and emailed my details 5 days ago on the 18th January and at this point in time I'm still awaiting contact.
Makes me feel even more let down from my initial bad experience!!!!!

I've been a regular return customer for a number of years and have found the service, food and coffee excellent...... But sadly after attending the Coffee Club Shellharbour for breakfast I must say how completely disappointed I was in all facets.
The service left so much to be desired, having been seated we had to search out our own menus and then after almost 15 minutes of waiting we were approached by a staff member (there were only 3 other tables of customers).
Our food came out quickly enough, but we were still waiting on our coffee, and hadn't been given any table water, so I asked for some.... This finally came out with our coffee about half way through our breakfast, which is not good enough.
My wife found egg shells in her poached egg and when she told a staff member she only apologised and that was it.
My coffee was very sour and tasted burnt.... Such a disappointing way to commence a morning.
I won't be back in a hurry.