When one visits the Portola year after year and se...

When one visits the Portola year after year and sees the same employees, you know they are happy staff. Of course, I ask anyways - and all staff I ve talked to agree this is a good employer, along with an appreciation they have for their co-workers. In turn, every employee we come across at Portola has been extremely friendly and helpful. I don t think I ve ever had a request denied since visiting in 2011. If anything, when I have a dilemma, the staff try to help troubleshoot. Valet parked your car but you need your umbrellas? No need to run out to the car. The valet will offer to let you borrow a few golf size ones. Checking in early because you arrived in town sooner than expected? No need to look for a waiting area at a near by restaurant with all your luggage in tow. They will give you the first available room right then and usually there is no wait time. Otherwise, they will call you when ready. Run out of coffee or tea at 2 am? Cleaning staff is off but security staff will run some up to your room. Not to mention the nice sized fresh baked, warm cookies you receive at the front desk. On your way checking out, a senior valet staff will remind you of the highways to take for the quickest route home (even without having to ask).