Last night, my family visited Peters Drive-in. We...

Last night, my family visited Peters Drive-in. We live far south Calgary so when we decided to make the 25 minute drive for a burger and a milkshake, we do it with the best of intentions to have a fun family night out. We waited in the long vehicle line up for about another 30 mins. Once we reached the order sign we relayed our order back to her numerous times, including the fact that she could not add ketchup onto the burgers and that she would need to add packages of ketchup into the bag - that's fine. Again, went thru the burger orders one more time before reaching the window. I should mention during the order relaying experience we over heard her say "Jesus" in an exhaustive tone. Once we reached the window we knew we would want to go over the order one more time. There was a gentleman at the window that the original lady had asked to go through the order with us... because she knew she had messed it up and was not willing to take the time to confirm and make it right, so this poor guy had to handle her mistake. In the mean time we are trying to confirm everything with this man at the window and the lady is yelling in the back while standing beside him "why is he yelling?? why is he yelling??" referring to my spouse, who was driving and on the other side of the vehicle from where the payment window was, so yes he had to raise his voice so the man at the window could hear him and by this time we were so disturbed and exhausted by the experience, we just wanted what we ordered so we could leave. The man at the window attempted to get the lady to stop yelling because everyone could hear her, including us. She chose not to stop. We then received our order and drove away. Like i mentioned previously, we drove all the way from deep south Calgary so rather than drive home we drove to a local plane watching spot and decided to have our meal. We made it very clear that all burgers except for one were to be onion free - ALL but one burger had onions. NONE of the burgers had Peters sauce... in what reality would ALL the burgers i ordered not want some sort of sauce on them? Also, the 'ketchup rule' was followed, there was none on the very dry burgers of course, and also NONE in the bag, even though we also ordered a family sized french fry... again, no ketchup. We did, however, receive 4 packages of mayo without a knife to spread it or napkins to clean up the mess from this disaster meal. So, we made an executive decision, packed up all the food, called ahead and said we would be by to give them back their items and we would be coming for a full refund. I should mention that the person we spoke to on the phone was the same yelling lady that took our order who also mentioned to us at the window when we went to pay that she was the 'acting supervisor' and that a manager would not be in until tomorrow. I was SHOCKED that this person was working in this establishment in a supervisory capacity. We went back, walked up to the window with our food - did not receive a 'So sorry for this' or any attempt to make it better- she was terrible. She took my card from my hands and put it in the machine (Covid concerns) and processed the refund. We walked away. In the meant time, we are now close to 8 pm and i have two young kids in the backseat starving and extremely disappointed at this night. I am blown away at the fact that this family friendly establishment would have workers acting in that manner to the general public. Her demeanor and attitude was no doubt the worst i have ever experienced in this type of setting - at least if i go to McDonalds and they get the order wrong, they apologize and make it right - this lady did nothing to even attempt to make it right - she was more concerned with her own feelings and not focused on the level of customer service we ALL deserved after sitting in a 30 minute line up just for a burger. Peter's Drive-In used to be a fun 'treat' idea for my family, given the distance to get there - now I am certain i will not be back, you shouldn't either. Management can contact me to make this right.