My father spent a little over a week here before h...

My father spent a little over a week here before he passed. We trusted Trustbridge hospice as it came highly recommend by a Trustbridge nurse. During his time at the Boca care center we were very disappointed with the care and nursing staff. It was a very hard and emotional decision to have my father enter hospice and the lack of compassion and rude comments from his nurses made it more of a difficult and heartbreaking process. Yes it was a beautiful location and a beautiful center and I will say one or two nurses were good. One in particular was outstanding. But the majority of the time left us uneasy to leave my father unsure of the care he would receive. A specific example of a comment that was made when I asked what my fathers blood pressure was and one nurse said to me why do you want to know? He s dying. I was shocked and very hurt. This was said in front of my father who could clearly still hear. And when I saw my dad in pain and tried to get help I was at times given attitude. Or if I asked questions about alternative pain/calming medications i felt as if I was asking too much. I saw a doctor only twice during the week my father was there which I had to ask to see a doctor. And I was by his side from early morning until nighttime everyday. I only saw the chaplain once on the second day he was there. When my father passed it was two hours in his room before anyone came in. No one came in with tissues or to see how we were doing or if we needed anything. Two hours later the supervisor of the nurses did come in and he was very nice and I did express some of my concerns. Also I would have done anything to be able to spend the night there but being 28 weeks pregnant the chair was not an option and I wished someone would have tried to find a better option so that I could stay and feel comfortable. My overall feeling of the center is that it did not feel like a hospice. It felt no different from a hospital. Our family was expecting more care and compassion and the presence of doctors, staff, etc would have made more of an effort to check on the family and their needs. My hope for this review is that Trustbridge care center in Boca will take these concerns seriously and address them so that families there and yet to arrive will have a better experience then we did.