Rayyan Fayyad

Review of Hotel Grand Star

4 star hotel??????? Not even worth a tour in. Lets...

4 star hotel??????? Not even worth a tour in. Lets start with the rooms. We arrived at like 10 a.m. and they would not hand us a room. "Check in at 2". "Check in at 2" was all they said rudely. We had to sleep in the lobby. We were nine people and their were kids. Once the awaited rooms were handed, the smell knocks you out. The sheets were not clean. The fridge was empty. The curtains occationally fell. The safe did not unlock. And the a.c. functions poorly. Try complaining. Doesn't work. All you get are empty promises. We were even seperated to differents blocks. The management can be summaraized by " rude, useless, and empty headed". You talk but all they can hear is the sound of their own voices. Make sure you complain about everything you find disfunctional once you eneter the room, because be sure that you will be accused of being the one responsible for said broken stuff. Talk all you want. Nothing. You might even be yelled at and threated by police. They will even hide some of your bags without your notice to make sure you can't leave. All in all. Never again. Ever.