Taylor Wagner

Review of Sun Toyota

I gave a 5 star review on Sandy (my sales rep) bec...

I gave a 5 star review on Sandy (my sales rep) because she was amazing.

HOWEVER
Im doing a 2 star review on the place as a whole, and this is why.

My address was wrong on my registration, and Im supposed to be receiving my plates and a check in the mail so I called to make sure my address was changed, so those things didnt get lost in the mail or sent back to them without having my correct address.

I have been getting the run around for the last 4-5 days. Everyone that said they would call me back has yet to call back. I live 2 hours away from this dealership, and I feel like the only way to get good customer service is in person. Over the phone, the people that work there have no idea whats going on and will transfer your call to someone who says they cant help you.

I am definitely not having a very good time with such a simple matter.