Two months ago my mom was diagnosed with brain can...

Two months ago my mom was diagnosed with brain cancer. We had to move her into our home. We had to create a bathroom that wasn't there before for her for when she gets to the point of needing a wheelchair as she is currently using a walker. 2 months ago we order a tub shower combo for her. We waited 4 weeks for it to come in. When it arrived, it was shattered. We were told they didn't have any more in stock of that particular tub, but could order another one that is similar but we would have to wait another 3 weeks. We agreed for the other tub to be ordered. When it came in, they tried charging extra because this one had other things attached to it. We told them no you will not charge extra as you already took our money, delivered a broken tub, and didn't have another one that we ordered available. Next thing we know, while the delivery truck was in route to our home, it broke down. They called to notify us that because of this, they wouldn't get it to our home for another week! I called the Rochester branch and informed them that thus is not my problem, it's yours and you already delivered a broken tub, my mom has cancer, is starting chemo and radiation and doesn't need to be in an environment that is full of construction due to their first failure of delivering a broken tub and this needs to be fixed now! Scott was the only one who would be willing to work with me and thankfully the tub was delivered the next morning. But it gets better! My fiance ordered some electrical supplies for the bathroom, and the next day when he went to pick them up from the Holley branch, he was told that Jake wouldn't allow the items to go because they weren't placed as an order! HE ORDERED THEM FROM HOLLEY AND HOLLEY NEEDED THEM AND JAKE REFUSED TO PLACE THEM ON THE TRANSFER TRUCK! Yet again setting us back!!! So now my mom is moving in to my home this coming Sunday because her home is sold, and she's moving into a construction zone that should have been done a month ago because this company doesn't know what they're doing! I highly recommend that you stay away from this company. They lack communication, professionalism, and customer service! They'll tell you that something is in stock, you go there and there's NOTHING THERE! If you use this company, good luck!