Review of Lexington Law Firm | On June 20, 2017 start with this company to repair...

4 years ago

On June 20, 2017 start with this company to repair...

On June 20, 2017 start with this company to repair my credit, the duration process was
13 months x $ 99.95 = $ 1299.35 + (14.99 credit report)
Where initially had only 5 negative accounts in my credit which is multiplied by 3 credit bureaus.
To Erase the easiest, took the first 5 months one from: (AFini for $ 300) and the other one school account.
Then I called on January 17, 2018 to find out and ask why I did not see any progress, they told me they were going to escalate the process and they would send me a letter to notarize it and return it back to them signed which I did immediately.
I call again on February 21, 2018 to know how the process going, they told me that they already received the letter and it will be mail to the credit bureaus "that means that if I did not call the letter would still be sitting at the office". Then, a paralegal told me this process took 30 to 90 days, after that I did not call back to let them do their jobs.
In July 2, 2018 I call again after 5 months to express my dissatisfaction of the appalling service explaining my situation, they ask me to verify identification which my phone number was linked to. The process began and during the conversation the call strangely dropped. I waited a whole week for them to call me back.

Not even with the bankruptcy that was reported in 2010 and has 8 years in my credit. The bureaus after 7 years remove negative information, they bring me their arguments that the bankruptcy lasts up to 10 years in the credit and they are sorry for that, and for this month they could give me a credit and they were going to readjust the monthly payment. The next thing they would do was scale to another level again without any extra charge etc. I told them I had to think about it and I would call them again.
On July 20 2018 I called with my answer decided to cancel the service they put me on hold for about 4 minutes deliberating, when they came back they told me: if you want to cancel then the above offered would not apply and would have a last charge for the final services. "I do not know what service they talked about if they had 13 months charged and they did not solve anything."

After all that, they made a charge again for $ 83.29; which I placed a dispute in the bank about that charge 07/27/18.

My experience:
1. It is not a trusted entity, there no honesty telling you how long the process will last or if will take longer than expected, on this case the client can decide whether to continue or not. Keeping them deceived by playing with the time of processing at their conveniences telling you we must wait for bureaus answer and that lasts from 30 to 90 days , apparently in my case the bureaus were delayed more the time expected.

2. They never call the client to keep them informed of the case.
Also, on their email is link to their web site with a customer feedback where you have an option to chose if want to be contact regarding your question. I did, never got the call back

3. You pay for a service and if you are not over calling to remind them to do their job they do not do anything for you. That is my experience that cost me $ 1,299.35 over 13 months to delete only two accounts (5). " With that amount I paid, I could make an arrangement with collection companies and eliminate them myself .

4. The only thing they did was send emails, which is an automated system saying the same thing over and over again. Oh! by the way you should check your email inconsistency because the paralegal always talks about duration process takes from 30 to 90 days and on the email, you send it says After approximately 30 days there should be a response from (bureaus company) .