Ronnika Brewer

Review of Providence Public Library

Today was my first visit as I am new to Providence...

Today was my first visit as I am new to Providence. I was hoping for a smooth visit to set the foundation of frequent visits because I live in a nearby down apartment building. However, it was not welcoming to say the least. I applied for a library card, which went smooth. I asked if there was seating available to read and write. I was told, the only seating is available is for computer reservations. I then, reserved a computer and started reading, writing and researching. After about 20 mins the computer logged me off. I was unsure why as I know reservations are for one hour. Ann stormed over to me and in a harsh tone, told me I could not write or read at the computer I had reserved. In my attempts to explain the computer logged me off without prompting; she rudely said you must have logged off . She continued to interrupt me and I was not able to explain what actually happened. I was asking what was the solutions and she did not offer help or other options to get me back on the computer. It s unfortunate this was my first encounter with such a rude and unprofessional staff member. I then just reserved a couple and continued my reservations.