meagen kleiner

Review of Split Rock H20 Water Park

We are here with timeshare and they put us on the ...

We are here with timeshare and they put us on the 5th floor (which is first floor actually bc you drive around the hotel and up a hill and enter the 5th floor as ground level) in the galleria 5284 was the room. It was HORRIBLE. There were very large groups of people partying in several rooms around us and you could hear EVERYTHING. Then the people above us sounded like a herd of elephants bowling throughout the day and night. I had to call about noise 3 different times over the course of Fri night - Sunday night. The room itself was o.k. It was somewhat dirty, the carpets were gross and everything was a bit beat up. The mattress wasn't very comfy.
Finally the noise got too much to deal with, so I called AGAIN and they asked me if I'd like to move. (why they didn't offer this the first night I called about the noise I don't know) I immediately said YES. We were moved to WILLOWBROOK. It's AMAZING. We love it over here, very quiet, the building is made a lot better quality construction and the rooms are so much nicer! I wish we had been placed over here to begin our vacation, then we wouldn't have had a bad first 2 days.
I guess if you have kids and want to be in the same building as the snack bar, bowling, movie theater and pool then stay at the main hotel. But, if you want to have peace and quiet and a better quality room, stay at Willowbrook. We stayed in building 4 and it's great. I would NEVER stay in the galleria part of the hotel ever again, but I would DEFINITELY stay at Willowbrook again