Elissa Hughes

Review of CHI St. Luke's Health Memorial...

I came to the ER with my 7 year old for a spider b...

I came to the ER with my 7 year old for a spider bite on his ankle. Very swollen & painful for a child. We arrived at 8:00 pm exactly (I remember because I wrote it down when I checked in). We waited 1 hr before getting his vitals checked then went back to waiting room for another 2 hrs. Finally at 1:00 am we were seen by the 1 and only doctor working nights. He took care of the bite & infection that was starting & by 1:30 we were checking out. Literally took 10 minutes to care for my child but we were there a total of 4 1/2 hrs. Yes they were very busy because again there was only 1 ONE UNO doctor there. This is completely unacceptable. Yes we got there later in the evening but the ER should not take 5 hrs to treat any patient. If you have an emergency I do not recommend going to this ER. Employees were nice but that doesn't treat infections, sorry.