Bella Diaz

Review of Senior Living Systems Inc., Li...

Very upsetting experience. Not sure if the recepti...

Very upsetting experience. Not sure if the receptionist was having a bad day but when I went in, myself and a friend were delivering a shopping order to a resident. The resident's daughter had called in the order via Instacart and specifically requested we deliver to the resident in her room. No problem on my behalf so when I show up to deliver it was as if I was asking the receptionist to complete an impossible task.
The receptionist wanted us to leave the order with her but we explained the order request ,being completely respectful. However the receptionist said she couldn't take us because she was busy (understandable) yet made no effort to help us find the room or provide a different person to escort us. Not that it was needed but the level of attitude we got from her was not very inviting. I expect the "face" of the facility to be alot more inviting and helpful which she was not.
Once we were finding the room we asked a worker for assistance to find the room and all she did was tell us which hall the room should be down.
I would have liked to explain our Instacart operation and offer the services to everyone in the facility. All the residents (or family of residents) have to do is use the instacart app to order from select stores (Safeway, Albertsons, etc.) And it will be shopped for and delivered by our workers straight to the resident. I plan to return to try and give another chance to inform the facility of this app that will benefit their residents but this first experience was very unflattering. If this is how they treat random visitors I can only imagine the neglect the residents receive.