Been to Bacara many times before and this is not t...

Been to Bacara many times before and this is not the same Bacara since Ritz took over but overall it s still a great place to visit. Here we go:
Valet and front desk people: 5 Star
Pool and servers: 4 Star
Room: Pretty good, tired furnishings obvious stain on our lounge chair in the room, drains in shower etc don t drain well, love the nepresso: 3.5 stars
Room service: a bit slow to deliver and unacceptably slow to pick up almost 6 hours later after we called getting tired of looking at dirty dishes: 2 stars
The Bistro: Kids were looking forward to breakfast buffet. Got there 10:15, told a la carte menu not available after 10:30. Ok went to buffet. Buffet folks overwhelmed, not enough food, they ran out of just about everything and we were left waiting for: croissants, waffles, eggs, ommlets, French toast. Not good for $30 pp. Never was able to actually sit with my kids as everyone was up in line at buffet and waiting for the next delivery of waffles (4 at a time) or whatever before all the food disappeared again: 1 Star
The surroundings are beautiful and the location is gorgeous which makes up for a lot but it s not the same. Ladies and Gentleman serving ladies and gentleman is about 3.95-4 stars. Hoping things improve.