Sheila Leech

Review of Sendero Health Plans

Sendero has unacceptable customer service. They ar...

Sendero has unacceptable customer service. They are not only difficult to reach via phone but the hold times are very long. Signing up with them with difficult. I didn't get my member number for at least a month..and made at least a half dozen unsuccessful calls. Authorizations take more than 72 hours even though they claim that this their maximum time.They always have some lame excuse. They have recently claimed that a provider had not completed their authorization form..which was not true. I have waited for approval of a DME post surgery for 21 days..without success. I recently went to an Urgent Care which was listed online. When I got there, The center told me they didn't take new Sendero patients.