Kay Rice

Review of Beso De Arte

Today I joined my friend who arrived a Besos sever...

Today I joined my friend who arrived a Besos several minutes before me ... she was waiting to be acknowledged and seated and had picked up a menu to read while waiting. When I arrived she let me know she'd been waiting several minutes and they must be busy ... and handed me another menu to look at while we waited. The host finally arrived and "demanded" we put our two menus back in the holding space. He took two new ones (same menus) to escort us to a table ... if felt rude. My friend asked him why there was a problem with our looking at the menus and let him know that his behavior felt rude or uncomfortable. He stated that the sign at the front clearly stated we must wait to be seated and served, and it was his job to provide us with menus and we shouldn't have taken a copy to look at while we were waiting. He then asked my lunch companion, "Are you SURE we can accommodate you today?" My friend assured him yes, and that she was happy to be there. His demeanor was combative so she stated that she could come to any restaurant she chooses and wanted to be here today; she acknowledged that he could serve anyone he chose. He agreed and asked us to leave ... saying that he didn't wish to serve us. I hadn't said a word ... on my way out I commented to him, "Wow, this is the first time I have EVER been asked to leave a restaurant." He responded, "The sign clearly says you must wait to be seated & served." My response, "But we did wait ... " (all we did was look at a couple of copies of the menus that were stacked where we were waiting) ... seriously, that guy needs a couple of days off! I've worked in the service industry ... and I've NEVER ... food was GREAT there the first time I visited, but now I will probably NEVER go back there again out of principle. A service person should NEVER behave that way ... even if the customer is clearly in the wrong (unless they are creating a problem) ... this was clearly unwarranted behavior by obviously an unhappy and stressed staff member. :-( ... Update: Turned out I found out later ... he was likely the manager. I never did go back.