Incredibly upset that this restort is not being le...

Incredibly upset that this restort is not being lenient whatsoever with providing refunds to those that have booked pre-covid and that are now not able to travel to this location. being advised by the travel agents that Irikiki is the most difficult to deal with in being lenient what so ever with refunds. This is incredibly disappointing as many things have changes in peoples lives in over 12 months since the initial booking where not able to travel for the forseeable future and to have a significant amount of money tied up in a holiday that we will not be able to travel is incredibly dissatisfying. They have not been responsive at all to our request or communicating with the travel agent as well.
Will be looking to further our complaint with the right authorities.