If you want your parents to have terrible food, th...

If you want your parents to have terrible food, the management to make your parents feel like they are always wrong because Querencia could never be wrong, and a place where you are forced to use only their vendors, then this is the place. 3 years ago, both my parents moved in there after living in Barton Creek for 20 years. They were in the assisted living side up in the recovery unit. My dad never made it back home and passed a few months later. My mom ended up moving down into assisted living. She made some friends, but they all moved because of the terrible care. She didn t like change and was totally with it mentally. She even knew she was getting the wrong medications but Q never would admit. Her Dr, who called her every day and visited every Sunday said it was the worst run facility he d ever seen. The only good thing about it was 3-4 nurses that took care of my mom and one driver. When she was driving, they would adjust her mirrors, put things up and down and my mom couldn t figure out how to undo it in her car. She d literally had to go to the dealership to get help. Most drivers, except 1 blamed her for being mad or when they were late told her it was her fault. I went to eat with her once. It was supposed to be steak. LOL, it was ham and they promised it was steak. I threw up when I got home. My mom wasn t the easiest to get along with but when you tell her everything is her fault, and she is wrong all the time, she isn t going to be nice. She got sick of it. We tried to get her to move where her friends moved but she hated change so we were never able to. Use their mover, use their hospice. That review is next. During COVID-19, the Halcyon hospice was terrible. My sister and I were there one day and one of their caregivers (sitters) wasn t wearing a mask. Then she said her uncle died of COVID that day and had to leave. Halcyon said she d never be back but who cares. No Querencia people told her to wear one. She said she thought because she didn t show a positive test and my mom didn t have one, that she didn t think she needed one on while in her room. What about my sister and I that were told to wear masks and gloves when we go in? We did. And last but not least, the worst communication. My sister left crying one day. The Big Chingon (my moms name for the head of the facility) saw her and asked what was wrong. She explained the situation and said he d call her back after dealing with it. Guess what, never got a call and it was never dealt with. A great place to send someone to die...if that s what you re looking for but only a few of the nurses actually care about people and we will miss those sweet ladies. So many more stories but I think you can see it s not good. Even staff said to move her to another place because the new ownership was terrible and other places had better care and better food. That pretty much sums it up. The right hand doesn t know what the left hand is doing there.