Jeneshia Howard

Review of Statue Cruises

The Customer Service was not helpful at ALL. We di...

The Customer Service was not helpful at ALL. We didn't get to experience the Statue Liberty at all due to being detered by people that act like authorized Statue Cruises officials. They asked to see our tickets and informed us that our wait was going to be 4 hours long and to shorten that wait it would be an extra $35.00 per person and it was 4 of us. But before we even Traveled to New York, I called Statue Cruises to see what the best plan of action would be, whether to use our attraction pass or purchase advance tickets. I was told to purchase advance tickets to ensure our time. If we were to use our pass, we would have a long wait, therefore purchasing tickets in advance would be the best.

Please be aware especially as we were first timers to New York. And Customer service does not care at all!!

And as a travel agent, I pride myself on being organized, so therefore being told that even after buying advance tickets that you still have to endure that type of wait and then be hassled by false officials, outside of your facility and we couldn't receive a refund, and we were still in the 24 hour period. Disappointed!!