Staff here is iffy. I called about booking at the ...

Staff here is iffy. I called about booking at the hotel for an extended time. I was left on hold for 7min before someone picked up the phone. The booking agent told me that what I was looking for was the sales department and that she would transfer me. Then, put me on hold again. Spoke to the person herself, came back to me and said that they couldn't do it. I never spoke to the person who actually handles what I needed in the Sales department.