When did it become acceptable for a company to get...

When did it become acceptable for a company to get paid for their services and not deliver? Over the past year my garbage has not been picked up so many times, I've lost track. The longest was three weeks in a row! When I call in to report it, the representatives make promises of pick up that day, unfortunately it never happens. Every interaction I have had over the phone (Beside one lady a couple of months ago) has been in personable and unsympathetic to the situation.
Today I finally told the representative that I felt my account should be credited for all the missed pick ups (three in a row at the time I spoke with him) I was told that they do not offer credits and if I want he can have a supervisor call me... I told him "please do" ... do you think I received a call? Unfortunately not.
I've worked in customer service almost all my life and will give you this advice E.C.U.A, do what you say you are going to do. And follow up if you pass the "job" unto someone else.
I hate that you are the only option where I live, all I can hope is that your company takes feedback to heart and evolves into something better.