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Terrible experience. Will never stay with Myer Ren...

Terrible experience. Will never stay with Myer Rentals again. They rented us a 3 bedroom condo that sleeps 8, which translated into 4 couples for us, but were only allowed 2 parking passes. (Bel Sole 902) Myers has on their paperwork at check-in that they can only give out 2 parking passes per condo, but the property manager for the condo could approve for more passes. When we asked the property manager, she said Myers had to approve more parking passes. We went to Myers she gave us a parking pass that we found out at 10pm was a "bogus pass". (Security officers exact words) Come to find out the pass Myers gave us, was only for their overflow parking lot at their office, 20 mins away. This information was not communicated until I had to call them at 10:30pm that night because one of our cars were about to be towed. Myers threw Bel Sole under the bus, Bel Sole threw Myers under the bus, basically I (the paying customer) was stuck in a power struggle with Myers and Bel Sole. NOT INTERESTED! Myers told many lies to get us out of their face temporarily. 1. They weren't authorized to call Bel Sole about the parkimg pass situation. (Manager over customer relations actually admitted that they should have been more pro-active in calling Bel Sole to help with the situation.) 2. We asked an employee for the condo owners email to give them feedback on our stay. He said he would have that information for us at check-out. Then manager informed us that they weren't authorized to give that information. She stated we would get an email to leave comments, that would go directly to the owner. When I asked the director of customer relations about this, he stated that the comments do NOT go directly to the owners. Rather, Myers gets them and then will discuss them with the owners. Kind of defeata the purpose when Myers can thwn pick and choose what information to give the owners. I spoke to a customer service rep and a MANAGER a Myers and commented that I knew they didnt care if they lost us as customers as they had plenty to fill our spot and neither made any attempt to assure me that was incorrect. Actually the manager at check-out gave me a smirk with no response! Spoke with the director of customer service and he actually provided the best customer service of all the employees and managers we dealt with. He offered a credit for a future visit, but we declined the offer as we have absolutely no intention of giving them any of our money in the future. Two side notes....the director of customer relations informed me that his staff did not lie to us, instead it was just a miscommunication. Well, it was a terrible miscommunication that was, lets call it what it was, lies! Also, the property manager and security gaurd at Bel Sole have absoluty no social skills and will treat you like dirt on their shoes. I spoke with their manager as well and he was a pleasure to speak with and I really felt that he heard my feedback and appreciated the feedback.

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