Cathy Childs

Review of Sheraton Vistana Villages

Nice average resort as in our 2 rm suite was laid ...

Nice average resort as in our 2 rm suite was laid out nicely...screened in balcony was a huge plus...BUT service was terrible...the first night we went out for dinner...came back..keys would not work at 10:30 at night...The front desk had screwed up our rm #s and would not let us into our rm until security verified it was our rm?? Waited over forty minutes for someone to come...several calls to front desk and finally security shows up and his key doesn't work..then 3 security guards converged on us making us feel like we were criminals..The head guard opened door and insisted on going in first..we had to identify what was in the room first before he would open door..Before we left the next morning we tried the keys..They didn't work..Had to call..Over an hour of our time wasted because the problem was the battery in the lock was not working..Took two engineers to figure that out when we told them the night before that was the problem..My daughter is the GM at a hotel so we are aware of some things..The second major problem was the pushing of timeshares..We were invited to a "breakfast" for a viewing and survey of Sheraton in the hopes we would stay with them again..Turns out is was a timeshare tour but since they had insisted we go ahead and take the 120.00 visa card in return for the survey they charged it to our room and when we returned it had to pay a 120.00 charge on our room..I wonder how many people get pulled into that "scheme"? Will never stay at another Sheraton property...