We purchased a makeup Slay station from Impression...

We purchased a makeup Slay station from Impressions. The mirror arrived shattered. My boyfriend and i had no idea that there was a certain amount of days that the package needed to be opened before reporting any broken items so we went a few months without opening it due to extremely busy schedules. We contacted Impressions and they told us there was absolutely nothing that we could do. However, Jessica Manno took over our case and after weeks of going back and forth communicating with Jessica explaining our situation. She finally contacted us with the great news that we were getting a complete replacement at no charge, i was in shock and could not be any happier! Thank you for everything Jessica i cannot be anymore thankful. We are still waiting for it's arrival hopefully we get a notification soon on the status of our shipment. You were an amazing help to us! We will definitely be purchasing again, thank you! <3