EDIT: Changing this review from 1 to 4 stars based...

EDIT: Changing this review from 1 to 4 stars based on the admirable response from sports basement regarding this issue. I am impressed by how fast and effectively the management at SB Berkeley addressed my concerns. I am well inclined to think my bad experience was a one time situation and would happily recommend Sports Basement.

ORIGINAL POST:
Let me preface by saying that I am a basementeer and love the sports basement in SF. 2 months ago, I had purchased a hybrid bike from the SF location. Sadly, I wish I had purchased a road bike instead and had headed over to the Berkeley sb to just see how much I would get if it return the bike (and maybe purchase a road bike in it's stead).

The guy in the bike station treated me and my bike like complete dirt. First off, he removed my lock attachment/bracket and trashed it without asking me. Then, he trashed a strap I had on to lock my brakes while taking the Bart. Without asking me if I needed it. Then he just started insulting how I maintained my bike (scratches, rust, didnt even to bother cleaning before bringing it in, brakes being a bit worn out). At this point, I had not even done my free 3 month tune-up yet! He kept asking for documentation, even though I am a basementeer, have a picture of the receipt on my phone, and had the purchase sticker on my bike.

Look, I understand I am going to lose a good chunk of money on this purchase. I understand bikes depreciate a lot. I understand my bike has scratches etc and am not a "bike enthusiast" by any means. All I wanted was a number for me to decide if it was worth returning, selling elsewhere, or living with it. Thats all. I did not want to be insulted nor have my lock brackets thrown in the trash.

I have been a big fan of sports basement till now. Even the branch in berekely has served me well in the past. This experience is probably based on a single sales person at SB Berkeley, but seriously makes me reconsider visiting Sports Basement in the future or recommend it to anyone.