Honestly Speaking

Review of Onondaga case management

Very bad experience here! The"case manager" was ve...

Very bad experience here! The"case manager" was very cold,uncaring and made me feel as a number not a person let alone a person that really needed just someone who could be supportive in a time of my life that i desperately needed it.She was more concerned with getting our intake done farther than just stopping to LISTEN TO ME AND PUTTING THAT DARN INTAKE ASIDE FOR A MOMENT AND JUST LETTING ME TALK ABOUT MY FEARS AND THINGS THAT ARE ALMOST TO THE POINT OF INCAPACITATING ME..I ASKED ABOUT A CAB SHE SAID SHE COULD "LOOK INTO" getting me a bus pass!!! HOW AM I SUPPOSED TO MAKE MY APPOINTMENTS IF I DON'T HAVE TRANSPORTATION THERE!!!!IF SHE WOULD OF TAKEN THE TIME TO LISTEN SHE WOULD OF KNOWN I HAVE LIMITATIONS ABOUT WALKING AND TAKING A BUS ALSO...I STATED THIS AT MY 1ST APPT WITH THE INTAKE WORKER AND SHE COMPLETELY UNDERSTOOD AND MADE A CALL NO PROBLEM TO GET ME TRANSPORTATION HOME!! WHY SHE COULDN'T DO THE SAME IF SHE HAD QUESTIONS ABOUT IT AT VERY LEAST GET ME TRANSPORTATION TO ALLOW ME TO BE ABLE TO GET THERE...IN FACT I FEEL VERY HOPELESS AND HAVE LITERALLY LOST MY FAITH&TRUST(THE LITTLE I HAD LEFT) IN ANY OF THESE CASE MANAGERS AT THESE VERY SAME AGENCIES WHO ARE PUT IN PLACE TO HELP CLIENTS NAVIGATE THRU THE SYSTEM AND HELP MAKE THEIR LIFE JUST A LITTLE BIT BETTER.THAT IS THE EXPECTATIONS I HAD BUT APPARENTLY THEY ARE TOO MUCH AND I FEEL VERY SORRY FOR PPL LIKE HER BECAUSE SHE HAS NO IDEA THE AFFECR SHE CAN HAVE ON AN ALREADY VERY HURTING PERSON!!!!! AND I'M JUST BESIDE MYSELF AND ACCORDING TO THE SUPERVISOR I HAD TO KEEP HER UNTIL ANOTHER CASE MANAGER WAS AVAILABLE..THAT WOULD BE POINTLESS AND I KNOW HER EXCUSE WAS I DIDN'T MAKE MY APPOINTMENTS SO HOW COULD SHE HELP.WELL I'M SURE SHE FAILED TO TALK ABOUT NOT GIVING A CARE ABOUT HELPING ME GET THERE SAYING NOTHING ABOUT THAT..AND SHE SAID SHE WOULD SEE WHAT SHE COULD DO ABOUT GETTING ME A BUS PASS WHEN I CLEARLY TOLD HER I'M EXEMPT FROM A BUS EVEN WITH MEDICAL TRANSPORTATION I HAVE THE REQUIRED DOCTORS DOCUMENTED WRITTEN AUTHORIZATION THAT I CAN RECIEVE TAXI SERVICES DUE TO MEDICAL REASONS! AND HER SAYING THAT WITHOUT EVEN KNOWING IF I HAD NO LEGS OR ANYTHING ELSE ABOUT A BUS PASS KINDA GAVE ME A GREAT EXAMPLE OF HOW I WAS GOING TO BE TREATED...SHE REFUSED ABOUT THE BUS PASS SO I DIDN'T MAKE MY APPOINTMENTS I HAD NO OTHER WAY AND UNLESS SHE CALLS I CAN'T GET A TAXI I CAN ONLY CALL FOR MEDICAL APPOINTMENTS WHICH THIS ISN'T.BOTTOM LINE I WOULD STAY FAR AWAY FROM THEM AS U NEVER KNOW WHO OR WHAT MAY HAPPEN AND SOME OF US ARE VERY VULNERABLE AND THIS EXPERIENCE MAY PUSH SOMEONE OVER THE EDGE!!!!! It deeply saddens me!!!!!