I made a return product and bought another. (Metro...

I made a return product and bought another. (Metrocentro) But I needed 1 because they were 8 tablecloths that needed. I paid the 8 but the delivery of the 8th in Galerias was pending. They asked me to arrive at the time they open and they would deliver it to me immediately. So it was, I arrived, I showed up where they told me and the 12m arrived and it was until then that they solved me. NOBODY WAS MAKING CARE. NOBODY KNEW.
They themselves recommended me to pay for the product to speed up the process.