Rochelle Pan

Review of Invocare Australia

Extremely irresponsible sales consultant in Sydney...

Extremely irresponsible sales consultant in Sydney. Unreasonably demanded customer to push back burial dates to at least nine months after funeral. Repeated delays for various reason such as email communications is not trusted but demanded confirmation to be hand written and physically signed then scanned back by email, this is despite multiple electronic confirmations were sent followed by phone call confirmation. Dodgy and rude staff keeps finding excuses to delay process or simple ignore customer communication for weeks. Rude consultant claimed to be fearless of complaint as no one else in the company will be able to assist with Chinese inscription. Repeatedly disregarded customer inquiries and not providing clear guidance on procedure. Customer complaints not being properly dealt with.