My mother came to the hospice as a covid patient. ...

My mother came to the hospice as a covid patient. My mother first tested positive for Covid on April 9, it is now May 10. Anyone that understands Covid knows she is no longer contagious. We still can not be there for her in her final days/hours. We have to view her from a window outside in the temperatures of 87+ degrees. My father is 90 and can not stand there for long periods of time. He has been married to my mother for 70 years and this is taking a huge mental toll on him. They claim to have walkie talkies but we have never had access to them because we have been told they are not working. Covid has been around for over a year now, you need to update your policies and have better means at which a family can share a loved ones final days/hours. My family had to reach out and leave messages for the doctor who was appointed to my mother, it took the doctor 4 days before they decided to call my family back and only after a family member threatened to escalate. Horrible procedure for handling covid patients, you need to update this as Covid is not leaving any time soon. You have robbed both my parents of their final time together. Your facility maybe clean and physically nice looking but your handling of patients is horribly lacking and insensitive.