Camille Harris

Review of Red McCombs Hyundai Northwest

If I could rate this place a negative 1,000 stars...

If I could rate this place a negative 1,000 stars than I would. Please DO NOT come here for any services, unless you are looking to pay for damages to your vehicle that you didn't make. I brought my vehicle to this location for services and ended up with a large scrape on the side of my car when it was returned to me. When I inquired about the scrape on the back of my vehicle with the manager and technician I was basically told that I had to pay for the scrape to be fixed because it wasn't their responsibility, after my vehicle was left on their premises for two days and I spent well over $650 at this dealership for a diagnostic test, tires and an oil change. Yeah REALLY! I hesitated to take my car here because of the previous bad reviews and because the other dealerships in the city wasn't able to work on my car until two weeks later. So PLEASE pay attention to the bad reviews because they are true. I wish I listened to the other unsatisfied customers that took their vehicle to this awful place and just waited two weeks to get my car in with another dealership in the city, don't make the same mistake that I did. Just moved to the city and my husband and I were looking for a honest place to take my vehicle for services and ended up having a bad customer experience at this location.