I recently used the services of this company and m...

I recently used the services of this company and my overall experience was average. The website was user-friendly and provided detailed information about their services. However, I found the response time to be a bit slow. It took them longer than expected to address my issue, and I had to follow up multiple times to get a resolution. The customer service was polite, but they could have been more proactive in keeping me updated on the progress of my request. The technician who eventually came was knowledgeable and fixed the problem efficiently. However, I expected a more personalized approach and some additional guidance on how to avoid similar issues in the future. In terms of pricing, they were competitive compared to other companies in the market. Overall, an average experience with room for improvement in terms of communication and customer support.